Originally Posted by
GetSetJetSet
I was going to call EXP. My gf was behind me in 4A and her IFE was also broken and they offered her nothing (BA OWE).
You're able to accomplish more than a flight booking / change via the EXP desk? That's a feat in and of itself.
Good luck. Let us know how it goes. She should definitely get some miles as well, that's not right. Hope it works out for both of you.