I'm on Emerald with elite status on AA with 998,000 miles and ticking. Flown a lot, seen a lot until last week. I took BA9 LHR-BKK on full Y. Got seat 16k , aisle bulkhead in economy. I checked into the BA Lounge in Terminal 5, quite nice with all the trimmings. On par with SYD Qantas lounge IMO. I asked the agents for a cash upgrade to Club right up until to departure. No dice. Flight took off with 1 empty Club seat.

Right before take off, FA comes by to check my IFE. Totally busted. Tells me engineering cannot fix it. She offers me a middle seat with IFE as no other seat in the house was available. Enquired about inflight WiFi for entertainment instead and I was told to "pay" if I wanted that. I was completely exhausted and I didn't want to be rude, or even insist, so I let it go. Then I realized my economy seat had no power outlet. I paid ~20 British pounds for WiFi and my iPad died 6 hrs into the 12 hr flight. I politely enquired twice about charging my device for 30 mins anywhere. FA told me there were NO power outlets and EVEN FAs cannot charge their devices. Bummed, I went back to my seat and just wanted to rest and get on with my flight. Turned out my neighbor in 16k snuck up to PE to be with her companion. Don't get me wrong, I was grateful that I got extra space all to myself--but no IFE or power to charge my devices? Then, of course, WiFi goes out with 4 hrs left into the flight! What an ending. I'm on full Y, tried to buy up to Club, but got denied. Club seat flew empty. I get no IFE, no comparable compensation (a middle seat). I pay for WiFi, and get jipped for 1/3 of the flight. No power to recharge, and then totally dismissed about helping me recharge my device. My own seatmate decided to stowaway in PE and gets away with it. But it doesn't end there, the bathrooms in economy we're unhygienic, if not disgusting! See pic. I write to customer service on BA.com, and you know what? I was offered a $50 coupon for a future flight on BA. Tragic. Never again. Seriously. What do others think?



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