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Originally Posted by
ExpertFlyer Voice
If you don't want to understand how our system works, that's fine, but then don't pretend you know how it works better than we do. We gave the Qantas example to point out that there is an issue with how BA is publishing the award inventory, which happens from time to time. Part of understanding airline data is understanding that it's not like reading a book, there isn't a black and white answer to questions sometimes, we wish it was that easy.
In general, I understand how your system works, and I don't need details. And I'm not even trying to pretend I know it's better than you (lol). The thing is - your system doesn't work good enough, and this is the statement from the customers point of view. Those particular flights availability is returned properly with BA, AA, RFF and KVS (just got a PM from them), but not with EF. Instead of trying to fix your system - the way you fetch data, the way you analyze different sources (if you have different sources at all), the way you provide results etc etc (I have no details, you are right) - instead of that you just blaming somebody else.
Originally Posted by
ExpertFlyer Voice
Second, we ask you to email us directly so we know who you are and can lookup (and replicate) the exact search you did via your EF account, not because we're trying to get the conversation off the thread or create more work for you or whatever other reason you came up with, it's the best way for us to communicate with our customers properly. If you would like to email us for further help, where we can show you how the BA data is correct when published, then we will be glad to help you.
-EFV
So far all you help was - excuses and blaming. Oh, and <redacted> that you "won't help anymore". I think I can live without all this kind of help. If you'd be able to fix (or improve) your system, you'd do it already, isn't it. Anyway, the whole point of my posts here is NOT to get help from you (as you cannot provide any help regarding this particular issue), but to let other users know of your system's flaws. We share our experience - and my experience is that EF is not working the way it is advertised.