some thoughts:
airline should refund the ticket IMO
any compensation below $1k is laughable
i have done some overnight flights and had a full day of business meetings starting the second i walked off the plane (teleconference while enroute to offices)
not being able to sleep could ruin things
the only time i pay for first class is when i need to sleep, i usually dont care about any of the other benefits
that said, perhaps next time, as soon as you board the flight, and find the broken seat, evaluate whether you should disembark and let them put you on a different flight?
Last edited by mysterym; Feb 19, 2020 at 11:06 am