Originally Posted by
oreocookies
Just to follow up, no one answered the rest of my question and just talked about my incident at Midway. My question was how long Southwest needs to have a flight delayed for them to give me a hotel for a missed connection. If my layover is 1h:15m and I am only delayed 30 minutes but still miss my flight, would they accommodate me? What is the cutoff? Does the connection need to have boarded by the time I landed, etc? Usually I get food and go to the bathroom during the layover...
There is no time limit.
If your flight is delayed and you miss connection due to weather or any other reason beyond Southwwest's control (like ATC ground stops) then you are SOL and on your own.
If you miss your connection due to mechanical or crew issues that are not weather related then you are entitled to hotel voucher if they cannot reroute you to your final destination.
If you miss your flight because your are getting food and using restroom on a quick layover with doors of connection about to close...well, then that is 100% on you.
Length of delay is irrelevant but in either scenario they will make every effort to get you to destination if alternate routes are available.