Originally Posted by
Ord Liza
So this can be done through customer service but not through the hotel directly? A year or so ago, we booked using my husband's points but asked to have it be under my name since I have higher status. The hotel said it could not be done.
Also, can it be done with free night certificates?
I tend to agree with you. My experience is this cannot be done for points or cert reservations. The hotel can extend benefits as a goodwill gesture.
Different story for a cash reservation. That can easily be changed to the name/status of the higher tier member.