Originally Posted by Sjoerd
I just linked the start of KLM going downhill with the start of their cooperation with NW. At that time (> 10 years ago), it was clear to everyone that NW was advising KL on how to cut costs. I believe NW were good teachers and/or KL was a good student. I have never flown NW so can't comment on their quality, but as recently as last year on a KL flight AMS to JFK the (American) guy next to me told me he always tries to get a KL trans-atlantic because "they are so much better than NW" (his words)
Anyway, on KL a lot depends on the crew you get. The guys and younger ladies are usually OK to very good, the older women are often horrible.
Hmmmm......it is also my experience that "younger is better", not always, but most times.
Actually, there have been many folks who claim KL is better than NW....and perhaps in terms of product (aircraft type, seating, etc.) this may be the case. But in terms of overall impression, I give Northwest a full thumbs up! ^
Cheers,
MIKE