Originally Posted by
lhrsfo
Frankly, BA’s IT system, as it appears to customers, is terrible. It’s semi-functional and completely user unfriendly. Excusing it because they have bought components in from others is wrong: BA present it to customers so it’s theirs. Most other major airlines do much better.
Re-read my posts: I am NOT excusing BA. Merely pointing out where an error might actually lie (user error, most likely BA).