Originally Posted by
mapleg
I had not read this thread or that you could e mail, but I also cancelled a non-refundable booking in Taipei for Feb 29th. Called the main Accor reservation number yesterday and they patched me through to the hotel as it had to be done by the hotel (seems strange to me, why have a central reservation system then?)
Because prepayment is taken by the hotel itself, so the hotel needs to approve and process refunds.