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Thread: Inconsistent Cancellation Fee
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Old Feb 16, 2020 | 1:13 pm
  #3  
mikew99
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25 Years on Site
 
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS Plat, UA MM, AA MM, IC Plat, Marriott Gold, Hilton Gold, Hyatt Globalist
Posts: 3,167
Let's start at the beginning: On your original confirmation email (for the reservation you thought was refundable), what exactly does it say under "Cancellation Policy"?

Here's an example from one of my recent confirmation emails:
  • You may cancel your reservation for no charge before 11:59 PM local hotel time on Thursday, February 6, 2020 (3 day before arrival).
  • Please note that we will assess a fee of 104.48 USD if you must cancel after this deadline.

What does your confirmation email say?
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