Hey, I actually said some nice things about Marriott for a change
They are doing well on the harder things "outside their control" so to speak (locations / brands - those exist, they are well positioned and diverse). That takes time and resources to build up. Kudos for now being in this spot.
But they are not doing so well on things fully "in their control" (IT and CS) - that should be easier to change. Just takes a bit of C-suite leadership, which is of course lacking at the moment.
Marriott is kind of like the current version of AA, the more I think about it...