Originally Posted by
13901
None of the information you mentioned in this post is stored on a BA-managed, BA-designed or BA-operated system: BA uses the Amadeus Altea suite for all departure control functionalities, including the Reservations system where all your personal info is, and Altea resides on Amadeus' hardware, and is managed by Amadeus itself. BA 'calls' 1A and gets billed by them.
Based on this, BA is not doing something on the cheap - because Amadeus can be many things but cheap it ain't. Discounting as well human error on your side as per your post, all that remains is some weird issue caused by, I guess, how your booking has been handled. Which could be an error from BA's point of view, but not a highlight of being done on the cheap.
That may be so, but as chief technology officer of a large corporate, I can tell you that trying to excuse a poor front line system experience because of some vendor system doesn't really cut it.
And some of these glaringly obvious issues have been present for years. The $ price of the system is irrelevant.