Originally Posted by 'andad

The statement said I had £202 to go, calculated 6 days earlier. In that 6 days I had spent £147 and then stopped spending. 3 differernt agents agreed I had not reached the 10k threshold. I complained that the statement was incorrect or misleading. Amex investigated and said I had overspent by £17, apparently by pending spends. There is no mention of "does not include pending" on the statement, also when I got the statement it was impossible to verify what might have been pending 6 days before statement date. If 3 agents cannot see how i reached the threshold, how am I expected to know "pending" was to blame. And, how to know in the future?
I gave Amex a solution that would have cost them nothing, they bluntly said voucher could not be re-issued (I knew that & didn't ask for that). It has cost them a 2001 customer's goodwill and quite possibly loyalty.