Poor experience in First
On a flight today in First, I experienced:
- A seat not fit for purpose. After I had boarded, had to move to let technicians replace a faulty window panel. Then the table wouldn't lock shut. Then the TV screen and ICE wouldn't work. Not sure why this seat was passed as "fit for purpose" before letting a passenger sit in it, but ...
- There were only three passengers out of 14 in First in total, so easy to get another seat after take off.
- The two other passengers promptly fell asleep.
- I wanted to eat first, then sleep. Was brought a menu, drink, canapés then ... the crew disappeared. Nobody passed by to take my food order.
- After waiting for around 40-45 mins., tried calling, no response, then I tried to find a crew member but no-one in the galley. Didn't fancy hunting them down in other cabins in my First PJs so ... returned to my seat and got it into bed mode to sleep.
- When I later woke up and saw the cabin crew again, I mentioned that I'd been hungry earlier but no-one was about to take my food order. Profuse apologies and willingness to rustle something up for me then but, as we were quite late into the flight by then and approaching my shower time and landing, I declined.
It seemed to me that service was particularly lax precisely because we were such a light load in F and maybe the crew didn't think we needed much attention, so they gave us very little. Or maybe they were pulled to do double duty elsewhere? Even the bathroom attendant was mostly absent, leading to the bathroom rarely being serviced between uses, finding an un-flushed toilet with paper and "stuff" still there from the previous person on one of my visits.
Mentioned all these things to crew and the lady in charge came to speak to me and admitted that crew can become "complacent" when the passenger load is so light.
Not looking for compensation or even expecting an apology (I know big corporations seldom feel the need to offer these and can afford to lose the odd infrequent customer without status like me), but wondered how common this is?