DrHalxx

Hi people,

I upgraded my (Free) ba branded amex to the premium one last December. As you all know, if you upgrade the previous spend counts towards the 2-4-1 voucher. Just before my membership year expired, I checked my progress and on the up it showed that I had made the required spend to get the 2-4-1. Hooray

Actually not.

I never received the voucher and then when I enquired with amex they said that a refund was issued from a merchant (I was never notified) and therefore the voucher was not triggered. Obviously that did not reflect straight away on my statement and I didn't carry on spendind on the BAPP (moved my spend to another card) as I thought I had enough for the voucher.

I did submit a complaint through the floor supervisor but I am not very optimistic

Any thoughts?