Originally Posted by
Ryanardo_daVinci
I’m not sure that is it. My TA (a small independent) has been able to do it on more than one occasion...
The original question involved a corporate TA, whom I assumed was acting in the corporate name. Independent travel agents have their own sales reps or sales desk at all the airlines. The people there can push buttons and pull strings that most of us have never heard of, let alone thought of pushing or pulling. (Mine did this for me a couple of years ago to get me out of LAX and home to BOS during Delta's computer melt-down.) Your TA probably contacted whoever he or she needed to. That's one way they earn their fees.