A relative of mine is a Global Entry member and has a nine-digit PASSID (which is the trusted traveler number listed in the relative's account with our preferred airline).

The relative's Global Entry membership is expiring, but the relative wants to only renew TSA Precheck, and the relative does not want to travel to a distant airport for an interview.

However, when the relative goes to the TSA Precheck site (through https://ttp.dhs.gov/) to renew, the PASSID is invalid and TSA Precheck cannot be renewed. Global Entry, also available through https://ttp.dhs.gov/, seems to be renewable, but it might require a trip for an interview.

If you're a Global Entry member, is there a way to simply renew TSA Precheck and not have to go for an in-person interview?

Thanks.

EDIT: Corrected the "GOES" references. Thanks for having pointed out that the program name is "Global Entry", not "GOES".