How do travel agents book unavailable flights?
Hey everyone.
I have to travel for work, and saw that the flight I requested was sold out in economy, both on the airline’s website and expertflyer.
Thinking that I had scored a business class ticket, I approached my corporate travel agent who somehow managed to book an economy ticket on the same flight without any availability.
This is probably a stupid question, but I believed that airlines only mark a flight sold out after they’ve exceeded the overbooking threshold — how did my agent book it regardless?