Originally Posted by
flyer4512
Makes you wonder why they issued a half million AA cards to churners who were just collecting the miles...............Something tells me they knew what was going on and had a reason as to why they allowed it.
Maybe Citi just liked buying miles from AA to hand out, lol
They sure tried hard to keep us as customers as we canceled 15 AA cards.............oh wait I have another to cancel, followed by silence from the Citi agent, lol
Citi is not a unitary entity, and if it were it would probably be happy to be rid of churners. But, the people in the best position to know or do something about churners may also be the same people getting bonuses tied to metrics that churners help to optimize.