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Thread: Alaska website - My trips - Purchased - All trips gone?
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Old Feb 13, 2020, 5:41 pm
  #6  
eddiehuang97
 
Join Date: Mar 2018
Programs: AS MVP Gold 75k, Hyatt Globalist, National Executive Elite
Posts: 272
Originally Posted by jrl767
I have "Remember Me" checked ... the login links have lately been duplicating my MP number (xxxxxxxx,xxxxxxxx), so I keep getting "The information you have entered does not match our records"

when I tried to cancel a res from My Trips, the system asked me to log in again in order to send the credit to My Wallet ... interestingly, this only happened when it displayed the res in the new "My Trips" format; I had another one displayed in the old format that cancelled and sent funds to My Wallet w/o issue


this is a real pain because the app doesn't support "Cancel" or "Change"
Could you use the PNR from the app to check your reservation on the website?
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