Originally Posted by
g3n1us
Wanted to give an update - I called back explaining my situation. I actually booked 2 one-way tickets for this flight (one in points and the other cash + TravelBank) so I was concerned I would be double-hit with fees. However the agent previously said they would only charge the highest fee since it was technically a round-trip.
The new agent quoted the change fee as $151 dollars (not sure why) and refunded the $5 difference from the old ticket price. I was then directed to the refund request website where I submitted a letter from the surgeon's office. Thanks to all the people in the thread.
not sure where the possibility to need to pay a double fee would come from. The fee is technically for re-issue of the ticket, which I believe is one reason why it isn’t charged on cancelation of existing itinerary, but only when you book the new one. Even if making changes to both an outbound and return on a roundtrip, you’d only pay 1 fee if making them at the same time since they can make both changes and then reissue just once.
even using cash tickets both ways, assuming the one-way fare is half the round trip, booking into Canada on 2 one ways actually saves usually - I’ve found as much as $50/person on my typical trips. It’s taxes, mostly, I think - HST is collected only on the ex-Canada direction for a one-way, but collected on the full amount of booking a round trip.