There were several reports in the past (about a year ago) that members didn't receive (or had very hard time) to receive the $250 Resort Credit for stays in HGV Elara at Las Vegas. Is there any update on this? Is stay in Elara still having issue to receive the credit?

I stayed in Las Vegas's Waldorf Astoria in May last year. Although I received the resort credits without any problem, but I had very poor experience with the staffs at the front desk during check-in and check-out. They even billed me $8.xx which was due to the previous guest in my room (as they told me). It was removed from my bill at check-out but then they separately charged it to my card. Everyone I spoke with were inefficient, incompetent, and rude. I had very bad experience staying there. I have stayed in Elara many times in the past. It is not a great property, but it was ok. So if Elara is now processing the $250 resort credit properly on time then I will stay in Elara. Otherwise I might try Tropicana this time. Any feedback?