Originally Posted by
moondog
I didn't have to interact with customers until week three. I think they wanted to get a better sense of how I reacted under pressure before throwing me into the lion's den.
I read the manuals beforehand and was able to use Abacus and Amadeus pretty much the first day, but I'm sure we are not the norm. Most of my classmates still struggle after several days. Making reservation is easy, but I think re-accommodating pax from canx flights is a much more complicated task.