I'll put my vote well and truly with Iberia.

Apart from ALL the other things they've done to me and people I know, and our poor lost luggage throughout the years - the way they've treated unaccompanied minors in their charge is a shameful, unpardonable disgrace.

They made flights with Easyjet (and Ryanair) seem like the height of sophistication and efficiency. If they've improved recently, like many FTers say has happened, it must be because people like me have deserted them in our droves and they've had to finally buck their ideas up.

To put another airline in the mix, I'd say Alitalia have some work to do when it comes to Customer Services.