FlyerTalk Forums - View Single Post - Email address for Silver?

Feb 12, 2020 | 4:49 am

#13

scottishpoet

Join Date: Oct 2014

Location: Krakow

Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star

Posts: 9,298

thats fine. they will try first to confirm with qr. If qr can't confirm you will get a mail along the lines of :

Flight number From To Departure date Operated by
QRXXX ORG DST xx Jan 2020 Qatar

Unfortunately we are unable to complete your claim for Avios and Tier Points on the following flight:

This is because we were unable to confirm that you were on the flight. Avios and Tier Points are awarded only for flights that you have flown.
If you were on the flight, we will be able to reconsider your claim if you are able to provide us with copies of:

your e-ticket or travel agent itinerary
your boarding pass

with my last issue with AY (i get a most of my issues with AY but do not always need to send the BP) I received that email around 24 hours from the "we have received your claim" email, it may take a couple of days more than this.

I am not sure how long I then took to send the documents, but I received an email confirming that they had accepted my claim and processed the TP around 10 days later. It may have been a few days before I sent the required docs.

i have not had an issue with QR. My last QF issue was resolved within 24 hours of the date if the claim without me sending the BP

Last edited by scottishpoet; Feb 12, 2020 at 5:14 am

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