I don't think you're missing out on anything. Considering the p!$$ poor implementation of things such as "free wifi" for Plats, what do you really think that they are going to do any better? As a whole, EY is just not a service orientated airline. The bread and butter is getting cost-conscious Y passengers from EU to far east & Australasia, although even that is not all that easy any more when you look at the route networks and poor schedules.

Let's hope that AirArabia AUH or AirArabia MidField Terminal (or whatever fluffed up name they choose) grows to cover the entire AUH operation. At least, and only then, will expectations of what level of service you're likely to receive on any given day, rotation, sector, are we approaching ramadan/eid/<insert other holiday>, or orientation of Jupiter & Mars.

Etihad is a great example of the wider AUH mantra "top notch, half ar$ed"