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Old Feb 12, 2020, 1:29 am
  #121  
peasant
 
Join Date: Dec 2001
Location: China
Posts: 1,552
Originally Posted by percysmith
I wonder can they get furloughed FAs to staff the GCC in the meantime?

But I guess it's not so much an issue of manpower (we can still by and large get to work) but more like a shortage of desk space, phone units and (ahem, CX IT again) computer terminals.

and training... an FA can’t walk into a call centre and start dealing with ticketing, rerouting etc.
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