Originally Posted by
LOCommish
It was my understanding that they couldn't process until after the actual status drop (end of January). Was that true in your wife's case?
She was platinum last year, through Jan 31, but dropped to silver for 2020. They recognized the match, probably because it was after the 12/31/19 earning period. So she technically never lost platinum as she still had it for the month of January, but then, due to match, was extended until April 18.