Originally Posted by
Zorak
I don't know how exactly OP reached out on Twitter, but speaking generally, there is also such a thing as a direct (private) message on Twitter and a lot of e.g. airline transactions/questions etc can be handled easily and asynchronously via Twitter DM. So I would not automatically assume that "reaching out via Twitter" necessarily means "publicly"
Nevertheless, were I about to ask for a special favor, a social media platform would easily be the dead last channel to cross my mind (those people have training to primarily address branding, reputation, etc, no?). I think the poster’s experience underscores the flawed nature of following such a path, but I suppose all it cost them at the end of the day was some key strokes and a bit of wasted time before giving up and engaging in some good old fashioned one-on-one human interaction to ask for something not at all owed to them. Call me crazy.