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Old Feb 10, 2020 | 2:45 pm
  #74  
DeltaFlyingProf
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Originally Posted by GrayAnderson
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(For the record, lest anyone think I'm putting eggs in one basket I'm putting together a replacement ticket on Delta as we speak. Delta is just being...special...with some married pair logic (JFK-SEA-YVR is more expensive than JFK-SEA/SEA-YVR. Delta wins out on having a relatively generous CANX policy at booking.)
How is DL more generous than others? Isn't it 24h overall?

Originally Posted by GrayAnderson
My best guess as to what's happening with the phone system: When the expected phone queue breaks an hour, it goes to the "higher call volume" error message. Those estimates aren't perfect, but they're not bad (hence me getting through at 1:05). As frustrating as they are, the alternative is probably wait times stacking up indefinitely.
I did get through after 54 minutes. So It does sound like you are right.
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