Originally Posted by UnofficialDLHelper
I posted this on another
thread as a reply to another poster's comment, but thought the topic needed its own thread.
Northwest imposed the new fees first.
Then AA did.
Then US.
CO followed.
And then UA matched.
In an industry that plays "follow the leader" only time will tell if DL will follow. Today's
announcement included this tidbit though:
"
Expanding delta.com functionality to include fare search, refund and reissue transactions. Delta's goal is to migrate 50 percent of its customer transactions to delta.com by the end of 2005."
Do you think Delta should match in order to lower distribution costs, or not charge the fee in hopes on earning more $$ from new customers upset with the other 5 airlines?
I am not a sanctioned representative of Delta on these boards, just an interested participant. I'm only here trying to shed light on DL issues brought up on this board and to provide my opinion and/or to try to answer Qs. I do work for Delta, but I don't represent DL's final word when answering a question (in any capacity). Please e-mail Customer Care with your questions to get a corporately-supported reply. www.delta.com/email
It is my understanding that these fees are extremely unpopular with the customers of these airlines. I remember reading somewhere that NW or CO had already removed these fees shortly after implementing them.
I do hope that DL does not decide to "monkey-do" on this. I agree with
Canarsie on the 1000 SM bonus - I've already received 4 or 5 of these bonuses so far this year (tho they are very slow to post) and expect to book several more.
JavaJunkie
... a true caffiend