Originally Posted by
GunsOfNavarone
EXP Desk. I fly on average eight plus segments per week, 40 weeks per year. Problems happen when one has eight plus flights per week- and 99 percent of the time one call to the EXP desk makes it all better. And on the one percent that one call does not fix.... I just hang up and call again....
TBH when I was super elite with Air Canada, I almost never used the concierge, but it was nice to have, and nice to know it was there. So I totally get this. Lots of the mid tier elites kinda don't get it, or the alliance elites don't see it, but having that team/person who has your back when .... hits the fan is nice.