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Old Feb 8, 2020 | 4:37 pm
  #2836  
mjoeroy
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Join Date: Nov 2010
Location: Thailand
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Originally Posted by AlreadyThere
I haven't tried this recently, but it hasn't worked for the last couple of years. Maybe 6 years ago with a DONEx issued by AA I was able to simply change a LAN flight to the following day with a 2-minute call to LAN. A few years ago, however, LAN told me that now it had to be AA that made the change, and AA then said it had to "reissue" the ticket (all for a simple date change... not even a flight number change). This was especially annoying because the AA RTW desk kept US "banker's hours" and no other AA agent would touch the record. (AA has somewhat extended the hours of that desk, but still...)

Why simply rebooking a freely-changeable segment from a D class seat Wednesday to a D class seat Thursday on the same flight now requires a call to the originally ticketing carrier and a complete ticket reissue is not clear to me. It wasn't always that way.
I already changed a date & flight # before starting my trip. It was a fairly simple process. It was a JAL flight & I called JAL. It was for my last segment SEA-NRT. There were no fees but I had to pay a small amount because the tax amount had changed since they had issued the original ticket (less than $10/ticket). Not sure if they "reissued" the ticket or simply made the change at the time. When I initially bought the tickets, I tried to go through the AA RTW desk. They were helpful but at the end, the tickets were a lot more expensive as they would not honor the price I was getting from the Oneworld RTW site for my itinerary. They said I had to call JAL (my first flight) to get that price. So that is what I did.

I will let you know how this all turns out. Thanks!
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