Originally Posted by
vincentharris
With that said I do find that the majority of my flights have standard service levels but nothing that leaves an impression. I have never left a Thai Airways, Swiss Air, Singapore, or Cathay Pacific flight and not felt like the level of service whether in coach, business, or first was not top notch. On the flip side I have never left an Air France flight feeling like the entire passenger cabin was not a burden on the flight crew.
Eh, I'd say my overall SQ experience is about the same as my overall DL experience, some good crews, some meh crews. Same for AF, except the variation is greater... the really good AF crews are exceptional, and the bad AF crews are terrible. The only airline I've had across the board top notch crews on would be VA.
But to the original topic, I suspect profit sharing doesn't really motivate employees so much as overall culture of the organization, and that's really a combination of direction from the top and historical baggage.