Just read the past 200 posts. Tiring, Confusing. Amusing. Confusing. Intentional repeat for emphasis.

Thanks to all of you for sharing your experiences and in particular to Horace for his frequent and factual replies. A+.

Unfortunately, after writing to Mr. Sorenson almost exactly one year ago about a massive number of service failures re. my complaint about a CY's incorrect application of the $10 voucher (one per night, instead of one per person per night), I've run face first into an identical scenario at another CY about five minutes from the first one (both near YYZ). Last year it was the location at 7015 Century Blvd. Today it's the one at 290 Derry Avenue.

This time, I've initiated clarification using the chat within the app. Basically, I'm going to set the line, asking for the duty manager to confirm for me that's it's $10 for the stay, even though there are two of us registered to the room. Once I get the confirmation, I'm going for the $50 guarantee.

Can someone please explain to me the process for making the claim? I feel dumb...I should have done the claim the last time I was denied the benefit - given that things were apologized for extensively (see post 482) by Marriott HO and the local hotel as well.

Such a run around and hassle, but I hate it when corporation's don't uphold their end of the bargain. So I'm going after them. Again.

That said, I can see at the local level why there are so confused. As described in an earlier post, the section of the T&Cs that talks about the $50 guarantee compensation makes reference to the amenity as being $10 per day. Hard stop. No "**" explaining that we're entitled to a second $10 if there are two guests in the room. To make matters worse, the voucher I received, also makes reference to a $10 credit - it does not mention anything about $10 for a guest as well. (Last year, the voucher given actually mentioned a guest gets the $10 as well).

So I'm sure this is gonna be messy, but I'm just going to shoot this right up to the CEO's office again, audit trail in hand. But this time I want the $50 for my troubles. Not because I'm going to retire on it, but because these clowns aren't ever going to change unless it hits them where it hurts. So I'm going to do my part.