iahphx

I have a family member who's booked an AA domestic award that won't leave "ticket pending" status after a day. I suspect he has a locked account because he did use one of those infamous Citi AAdvantage "mailers" (Sadly, I gave him one that came to my home!). From an overall standpoint, I think there's nothing to do about his account but wait. But what should I advise he do about this ticket? Is there a way to nonchalantly cancel the reservation? Like what happens if he goes into his account, pulls up the reservation and hits the "cancel trip" button? The thought is to then book the reservation through his wife's account (she never used a mailer, so I assume her account is OK). I'm thinking that if he tries to book the reservation in his wife's account before cancelling the reservation in his own account, the website won't allow it, as a duplicate reservation. Thoughts?