Originally Posted by
semicek
I have booked a flight from Berlin to Sydney through Guangzhou. Taking into account current situation with virus outbreak I wanted to cancel the tickets.
Ive tried call support, but after waiting for 1 hour i just gave up.
Does any1 have idea if such tickets could be refunded?
I have a similar issue, flying to Sydney from Europe beginning of March via Guangzhou. With the current status, I would be refused entrance to Australia. For obvious reasons, I would like to get a full refund on the flights, tried to apply for the refund but did to succeed. Did anyone succeed in getting a refund so far? Or at least, a confirmation that you would get a refund? If so, the full amount?