FlyerTalk Forums - View Single Post - Upgrade cleared after pushback, denied seat change
Old Feb 7, 2020, 9:09 pm
  #14  
A321neo
Suspended
 
Join Date: Sep 2019
Location: TPA / JFK / LAX
Programs: DL 360, UA 1K, AA EXP, Bonvoy Ambassador
Posts: 304
Originally Posted by Fes426
On a recent flight (granted a short flight <700 miles), I thought I had missed the upgrade by one seat but after pushback and on our way to the gate I noticed I had cleared the upgrade list and my boarding pass now said seat 1C

Since we were on an active taxiway, I did not get up right away to move. I waited until we were up in the air and informed the FA of my boarding pass saying 1C. She said she couldn’t allow me to move up because she wasn’t authorized (I can understand there’s some security concerns here) and that the decision should have been made from the ground staff.

I didn’t complain or make a fuzz. Just went back to my seat and enjoyed the rest of the hour and a half flight. She did say as I was leaving the plane later that I should file a report.... anyone know where I can do this? And what appropriate compensation would be?

You got hosed.

As others have said:

1) The GA should have notified you of the upgrade.
2) Absent #1, the GA should have notified the FA and told them that you were cleared to move up.
3) Absent #1 and #2, the FA should have consulted their SkyPro after you made a claim to the seat.
A321neo is offline