Originally Posted by
OssianBlue
This is a response to a federal agency, not a consumer response.
Arguably not. The DOT requires the airline to reply to the consumer...
A Transportation Industry Analyst will forward your complaint to the airline and the airline will be required to provide you with a response. The analyst will ask the airline to provide a copy of the response to DOT only if it falls under one of the areas DOT enforces. The DOT analyst will then review the case to determine whether a violation occurred. If your complaint does not appear to fall under any of the laws that we enforce, it will still be logged in our database
https://cms8.dot.gov/airconsumer/fil...umer-complaint
In any event, this is not a game of
gotcha. Please explain how you are materially disadvantaged if you do not know the legal name of the clerical person who responded to the DOT inquiry.