Originally Posted by
SeeBuyFly
I know people have responded to you ad nauseum, but I wanted to say I do understand your view. You would like AA to provide compassionate, flexible customer service. That is not necessarily old-fashioned: Amazon, for example, is very generous with refunds.
<Snipped>.
Amazon doesn't sell like airlines do.
The airlines sell less restricted tickets for more money.
If you can get the same restrictions on a BE ticket as a non restricted ticket, then there would be no incentive for you to buy the higher priced ticket
If this happened the average (mean) price of all AA tickets would increase, because people would not be buying the higher priced ticket
Think of it a self insurance. 18 tickets purchased to save money on future travel, while knowing if something happens you might lose the value of a pair of tickets
Or, do you pay more, and eat the $200 change fee..........or, do you pay even more, and get tickets which can be freely changed or refunded..........or do you go with Southwest Airlines which has no penalty for cancellations (full credit for fare paid) and put up with the connections?
Did OP know when he bought the tickets that there would be a day in the future when his daughter would be arguing in front of SCOTUS?
At some point you know you might need to cancel / change a booking.