Originally Posted by
LCY8737
So basically they don't know what is going to happen and don't expect me to do anything. So what's the point in emailing me, especially with a subject that indicates it is urgent?
The subject line doesn't say that it's urgent, only that it's important. And if you didn't already know about it, the information that there is a real chance of disruption to your journey is important - or, at least, most people would regard it as important.
There'd be more cause for complaint from a passenger if the first that they knew about the possibility of disruption was when their flight got cancelled.