Originally Posted by
wanymayold
Which inventory do they use for J to F on A321T using BXP1? My flights has plenty in A but when I called, but I was told none was available. I was also told they can't touch my record since I used the BXP1 online rather than calling in.
You have to arm yourself with confirmation of the availability before you call Meeting Services to apply the upgrade. As an EXP, you can see the availability on aa.com when you look at the flight by clicking on the "Systemwide Upgrades" tab if it appears. Or, you could use expertflyer.com to search for "A" space on the 3-cabin flight. Either way, do your homework.
I called Meeting Services this morning to apply a BXP1 upgrade to go from J to F on the A321T this summer. When I first asked, the agent said that there is no availability, but she could "waitlist" me. I replied "I am on aa.com right now, and the website indicates that I can apply a SWU to that flight". Ten seconds later, I had my upgrade.
I'm not sure if agents are just used to looking for upgrades from Y to J or what, but if you already know the availability is there, it's easy to challenge them. That being said, I saw multiple flights this summer where the F cabin was completely empty, and still there was no upgrade availability. Crazy.