OK, I think I have some good news here. I have posted the reply from Turkish Airlines below with some personal info XXX,YYY, and ZZZed out. It isn't completely obvious if this is a credit or I can possibly get a refund. It will be challenging to find time for another trip using this credit within the next year.

I would appreciate advice on how to handle this or what to do next. Thanks for the advice so far!!

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The below electronic miscellaneous documents (EMD) have been issued on February 6th, 2020.

You can apply to our sales offices to use the electronic travel/refund check in ticket buying/changing transaction, or to pay for your excess baggage. If you prefer refund, we kindly request you to contact the office where you will have the relevant transaction made before going there.

You can learn the location of Turkish Airlines Sales Office closest to you through the following link:

https://www.turkishairlines.com/en-t...ml#tcm92-18246



Passenger Name/Surname: XXX
EMD number: YYY
EMD value: ZZZ EUR



Passenger Name/Surname: XXX
EMD number: YYY
EMD value: ZZZ EUR



Passenger Name/Surname: XXX
EMD number: YYY
EMD value: ZZZ EUR



- EMD may be used for the abovementioned transactions by Turkish Airlines sales offices within 1 year as of the issuance date.
- EMD may be used for the sales transactions of Turkish Airlines flights only.
- It is not possible to change the name on EMD and/or transfer EMD to another person.
- EMD may not be used in online transactions.
- EMD may be redeemed by Turkish Airlines sales offices within 2 year as of the issuance date.

Please contact our sales office to learn the cash availability before applying the sales office.

Thank you for choosing Turkish Airlines.

Sincerely Yours,

Busra B.
Customer Representative

TURKISH AIRLINES INC.
Customer Contact Center