I've been using a Fujitsu S6110 for about 18 months and had to use their service area a few times (the laptop didn't have any flaws, I just kept dropping it )

Without a doubt, their service was the best of any computer company I have ever dealt with. They have little or no wait times on their phone lines and the techs are pretty knowledgeable. If your problem has to be moved to the next level of techs, they are real pros!!