Originally Posted by
jcaitsith
The whole situation has been very frustrating and managed poorly by EVA Air.
To be fair, I don't expect great service from BR - but this is clearly a situation created by total morons in Italy rather than at BR.
The fact that your ticket transits (rather than originates in) TPE is immaterial to the fee waiver offered by BR; all that matters is that you were ticketed on the affected flights.