I have had very accommodating agents in my experience who have told me that they have flexibility with the T-72 rule on award tickets. One technique I have used within T-72 is to change the flights to any dummy date far in the future that has the same price in miles (I research this first) due to a family or work issue. This is a softer landing for the agent in terms of waivers and favors. Then I subsequently call in to cancel it.
Last edited by sydneyracquelle; Feb 4, 2020 at 5:51 am