Stayed here recently as platinum.
All without asking, I as upgraded to a large room with view on 10th floor, given lounge access and a drink voucher.
So full marks to this hotel for getting all my platinum benefits correct, without me asking.
Windows CAN be (partially) opened for fresh air at this hotel.
Evening turn-down service was down very well. Few hotels get this right nowadays, so I appreciate this.
Lounge is on 11th floor and has nice views and a even a bit of a fancy atmosphere.

My only disppointment...there is ZERO warm food in the lounge in the evening....not even soup.
I asked the staff if cold food in evening was the standard and they confirmed.
There were other small dishes of food on offer (including 3 types of dessert) but it's all cold, and certainly not enough to substitute a dinner.
Apart from this 1 disappointment, everything else was great.