Originally Posted by
findark
Obviously it's a matter of opinion (and anecdotal), but I find it hard to believe that one. I don't know anyone who got a CSR and is sharing what a "luxury experience" it is - I know lots of people who talk about the dollar value of what they get out of it. In contrast, the people I know with Amex Plats are more likely to talk about the status comps, Centurion Lounges, or concierge.
It's hard to get useful data. We're all likely overly influenced by the information readily available to us, rather than having access to a representative data set.. Single data point example - the desk person at the Aman Tokyo said the CSR was his favorite card and he sees it frequently.
I do wonder about the target demographics for the various premium cards. The people I know who who do "luxury experiences" tend not to care particularly about status comps and Centurion Lounges. For example, if you're traveling international J or F on a major airline, status doesn't get you much and you get lounge access. On the other hand if you need benefits from a card to get the luxury experience, these can be very valuable benefits.