I have not redeemed any reward for past 2 years. Last night I tried to redeem $12 for 250 Avios to BA so to generate an activity there to requalify for the flat fee for intra-Europe redemption - the site requires a code, to be sent to a telephone number - but when I input our one and the only landline number, it came back said this phone number is already used. It would not go any further.

My husband's account does not have the same issue. His redemption went immediately to the screen where to input FFP info and then submission.

Under My Profile, I do not see anywhere there is a phone number listed, let alone to change it.

I sent a message to eRewards and hope to hear from them in coming weeks...lol.

When I googled how to contact eRewards I found the GetHuman website has a 214 number but also indicated there is No Answer. In the issues listed, there are quite a number of people have the same issues, and no information of it being resolved.

Any regulars have had such issue before?