Originally Posted by
srodr
Yesterday I rented a car at a neighborhood Enterprise location and used my Sapphire card. When I refused their insurance and said that my card provides primary insurance, the lady asked if I also have normal car insurance because they 'don't accept credit card insurance'. Can they actually do that?
No one's asking Enterprise to "accept" your credit-card insurance. If their car is damaged while rented to you, Enterprise can send you a bill, which you would then promptly forward to Chase's insurer. But Enterprise regularly asks for the name of your personal auto-insurance company, and I don't know if there is any law that prohibits them from denying a rental to a customer who fails to divulge it -- unless, of course, the customer does not have personal auto insurance.